Shipping & Return Policy:

SHIPPING POLICY:

SHIPPING AND FULFILLMENT

You will receive an email with your tracking information once your item(s) have been shipped. Please allow a couple of days for processing. Once shipped, most domestic orders take anywhere from 3 to 15 days to arrive depending on the efficiency of your local postal service.

Our goal is always to ship it out to you as soon as possible but in some cases, backorders do occur which can delay the process. You can expect to receive a notification that your order has been packed within 5 business days.

ORDERS LOST IN THE MAIL

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our facility and if your item is lost or arrives damaged due to courier carelessness. Please contact the shipping courier for further information on your order. We would also be happy to assist should there be any concern: info@ariahthelioness.com.

Please note that if the tracking information states an order was delivered but you think you have not received it or it got stolen, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

UNCLAIMED ORDER

Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.

WRONG OR CHANGE ADDRESS

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for the reshipment cost once we have confirmed an updated address with you.

RETURN POLICY:

I'VE CHANGED MY MIND, CAN I GET A REFUND?

We provide a 7-Day Money Back Guarantee. If you are not happy with your purchase we are happy to offer a full refund, excluding shipping fees, within 7 calendar days of receiving your item. The item must be in the original condition. We are not responsible for return shipping costs.

DAMAGED OR DEFECTIVE ITEM

Any claims for damaged or defective items must be submitted within 5 business days after the product has been received. Please send a picture to info@ariahthelioness.com. A new item will be shipped to you at no cost if the item is deemed damaged in production. We only offer exchange or discount for defective items.

REFUND

The refund will be credited within 7 to 10 business days to the same account used to purchase the item. Kindly coordinate with your bank for the status.