Frequently asked questions
CHECK ORDER STATUS
Once your order is packed and shipped, you will get an email notification with your tracking details.
If you haven't received any confirmation, please check the junk or spam folders of your email. If it’s still no where to be seen, please email us at: firstname.lastname@example.org
PAYMENT METHODS ACCEPTED
We accept all credit cards and PayPal.
TO ENTER A DISCOUNT CODE
Once you checkout, there will be a promo code section to input your special code.
FORGOT TO USE A DISCOUNT CODE
We understand that these things can happen. The good news is that you can use your code for your next order. Please note that orders that have been placed cannot be changed.
CANCEL OR CHANGE/EDIT ORDER
Please note that once orders have been placed, we are unable to make any changes. Please contact the courier to update this. If your package is sent back to our warehouse, you will incur a reshipping fee.
ORDER HAS BEEN CANCELLED
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent